Remote Support
If you’re facing a technical problem and need a quick solution, InternetWorks can help. We offer a live remote-assistance tool that allows a member of our support team to view your desktop and share control of your mouse and keyboard to help you find a solution.
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
- Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session.
- You are prompted to download a small virus-free plug-in.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
